Chapter 3 Assessment Questions

Assessment Questions

1.

Maintaining trust between stakeholders and organizations is ________.

the stakeholder’s responsibility

an ethical minimum

an ethical maximum

a social contract

 

2.

True or false? Companies are required to provide amenities to their employees to fulfill the social contract between management and employees as stakeholders.

 

3.

Choose your favorite brand. List at least five of its key stakeholder groups.

 

4.

A shareholder is a stakeholder who ________.

holds stock for investment

has a general interest in the fate of all publicly traded companies

focuses on the means by which firms get their products to market

always purchases the product or service of a particular company

 

5.

A stakeholder claim ________.

is usually a complaint

is always financial

is any matter of concern for the corporation or company

is the same as a lawsuit

 

6.

Explain how the normative approach to stakeholder theory informs the instrumental aspect and the descriptive approach.

 

7.

What is the most important quadrant in the influence/interest matrix, and why?

 

8.

In correct order, the stakeholder management steps adapted from the approach of the MITRE consulting firm are to ________.

build trust, identify stakeholders, prioritize claims, visualize changes, and perform triage

build trust, identify stakeholders, gather and analyze data, present results, make changes, and prepare a communication strategy

build trust, identify stakeholders, gather and analyze data, present findings to management, and communicate key messages to stakeholders conveying the company’s appreciation of them

identify stakeholders, gather and analyze data, make changes, and present results

 

9.

True or false? Stakeholder management practice ultimately is about valuing stakeholder contributions to a firm, no matter how significant, inspired, or influential that contribution might not be.

 

10.

Name the three components of the triple bottom line.

 

11.

What does the California Transparency in Supply Chains Act require of businesses that operate in California?

 

12.

True or false? Corporate social responsibility is a voluntary action for companies.

 

13.

The Dow Jones Sustainability Indices provides information for ________.

investors who seek quick profit

investors who seek long-term returns

investors who value CSR in companies

marketing promotions of each of its members